1. Order Processing Time:
Orders are processed within 0-2 business days. Most orders placed before the daily cut-off time are shipped the next day.
2. Order Cut-off Time:
- Orders placed before 10:00 AM (China Time) Monday through Friday may be processed the same day.
- Orders placed after the cut-off time or on weekends/holidays will be processed the next business day.
3. Shipping Area:
We offer international shipping and can safely deliver to most locations worldwide.
4. Shipping Carriers:
We work with multiple carriers, and all shipping methods offer door-to-door delivery.
- America：
- DHL: Our primary shipping partner, offering the fastest shipping, but customers must pay their own customs duties.
- USPS: Our most affordable carrier, delivering throughout the US without paying separate customs duties, but shipping times may be longer.
- Fedex: The most cost-effective option, with no separate customs duties and a moderate shipping time.
- DGHY: We develop our own shipping routes.
- UK: Royal Mail is our primary shipping partner.
- Canada: Canada Post is our primary shipping partner.
These are just some examples of common destinations. If you require more information, please contact us and we will find a suitable shipping method based on your needs.
5. Shipping Costs:
Shipping costs are calculated at checkout based on the shipping method you select, the delivery address, and the order details.
6. Order Tracking:
Once your order has been shipped, you will receive a notification email with tracking information. You can also track your shipment on our order tracking page.
7. Lost or Damaged Shipments:
If your order is lost or damaged in transit, please contact us immediately. For more information on how we handle such situations, please refer to our Return Policy. We will compensate or replace confirmed lost or damaged products.
8. Policy Updates
We may periodically update this Shipping and Delivery Policy.
If you have any questions or concerns, please contact us via the following:
Email: andyyangv3@gmail.com
WhatsApp: +852 6235 9500
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)